Assistant and High Function Assistant Expectations:
Meet all expectations as an assistant ($15-$20/hr)
- Assist doctor smoothly without any issues.
- Able to perform all tasks that decrease doctor’s chair time with patient
- Interact with patients from start to finish with empathy and resolve
- Report to work punctually
- Treat colleagues with respect
- Act as a team player. Help others in the office if asked. Monitor the office patient flow and help when not asked.
- Accept constructive feedback
- Educate oneself of materials and products used in the dental office
- Self correct one’s errors, learn, and improve
- Ability to perform in high paced situations without decrease in performance
- Present treatment plans and answer any questions the patient may have regarding treatment and cost breakdowns
- Properly sterilize instruments, break down and set up rooms
- Properly follow lab cases for patients. Ensure that they are sent out and logged when received.
- Schedule patients
- Performing all the aforementioned duties swiftly and accurately
High function assistant expectations ($21-$25/hr)
- Ability to discuss with patients their ledger and to resolve any financial issues
- Ability to successfully resolve conflicts with patients without need to escalate to management or doctor
- Sell treatment plans to patients and ability to look into patient’s insurance in detail and depth with accuracy without escalation to management or doctor
- Ability to make accurate educated guesses about patient diagnosis to expedite patient flow into same day treatment without consultation with doctor
- Ability to rearrange sequences of treatment in treatment plans accurately when the patient has a specific concern or priority
- Ability to look at the office schedule and point out errors or scheduling that conflicts with general office flow and time availability
- Ability to look through the office schedule and point out any issues with insurance eligibility and coverage. Ability to fix and resolve those issues.
- Ability to create and implement new systems
- Ability to talk to other staff with maturity to constructively address any intrapersonal staff behavioral issues or systemic operational issues.
- Impeccable attendance
- Reach out to third party services and vendors to troubleshoot operational and supplies issues
- Extensive problem solving when it comes to any operational issue and taking accountability of the results
**Listed duties and expectations are subject to change
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